Refund & Return Policy

Last updated: July 18, 2026

This Refund & Return Policy explains how POST MODERN SOCIETY® handles order cancellations, damaged or defective products, incorrect products, replacements, returns, exchanges, and refunds.

Products sold through postmodernsociety.com are generally created through print-on-demand production. Products may be manufactured and fulfilled by Printify and participating third-party print providers after an order is placed.

Review Your Order Before Checkout

Before submitting an order, carefully review:

• The product
• Size
• Color
• Quantity
• Design
• Billing information
• Shipping information

Size charts and product measurements are provided to assist with selection. You are responsible for reviewing the available sizing information before placing an order.

The appearance of colors may vary slightly because of screen settings, lighting, fabric composition, printing methods, and normal production variation.

Order Changes and Cancellations

Contact us immediately if you need to request an order change or cancellation.

Print-on-demand orders may enter production shortly after they are submitted. Once an order enters production, we may be unable to change or cancel it.

Changes may include:

• Product changes
• Size or color changes
• Quantity changes
• Design changes
• Shipping-address changes
• Order cancellations

A requested change or cancellation is not approved unless we confirm it in writing.

We will make a reasonable effort to assist, but we cannot guarantee that an order can be changed or cancelled after it has been placed.

Returns and Exchanges for Size, Color, or Change of Mind

We do not accept returns or exchanges when:

• The wrong size was ordered
• The wrong color was ordered
• The customer no longer wants the product
• The customer changes their mind
• The customer prefers a different product or design
• The product does not fit as expected despite matching the ordered size
• The customer entered incorrect order information

Because products are manufactured individually after purchase, returned products generally cannot be placed back into ordinary inventory.

A replacement size, color, or product must ordinarily be purchased as a new order.

Damaged, Defective, or Misprinted Products

Contact us within 30 days of delivery if your product arrives:

• Damaged
• Defective
• Misprinted
• With a material manufacturing error
• With a significant printing or embroidery problem
• Materially different from the product ordered

To request review, email thesignal@postmodernsociety.com and include:

• Your order number
• The name used for the order
• A clear description of the problem
• Clear photographs showing the entire product
• Close-up photographs clearly showing the problem
• Photographs of the packaging and shipping label when relevant

If multiple products are affected, we may request a photograph or video showing all affected products together.

Claims submitted without sufficient information or photographic evidence may take longer to review or may be denied when the issue cannot reasonably be verified.

Incorrect Products

Contact us within 30 days of delivery if you receive:

• A product you did not order
• The wrong size compared with your order confirmation
• The wrong color compared with your order confirmation
• The wrong design compared with your order confirmation
• The wrong quantity

Include your order number and clear photographs of the received product, packaging, and shipping label.

Normal Production Variations

Print-on-demand manufacturing may produce minor variations between products or production runs.

Minor variations that do not materially affect the appearance, quality, or intended use of the product may not qualify as defects.

Examples may include:

• Slight differences in color
• Minor differences in print placement
• Small differences in garment measurements
• Minor variation in embroidery or print texture
• Differences caused by fabric composition or garment construction

Each reported issue will be reviewed based on the product, decoration method, photographs, order details, and applicable production standards.

Products Damaged After Delivery

We are not responsible for damage caused after delivery by:

• Improper washing or drying
• Failure to follow care instructions
• Ordinary wear and tear
• Accidents
• Alterations
• Misuse
• Improper storage
• Third-party repairs or modifications

A manufacturing defect that becomes apparent during ordinary use may still be reviewed if reported promptly with supporting photographs and information.

Available Remedies

If we confirm that a product is damaged, defective, misprinted, or incorrect, the available remedy may include:

• A replacement or reprint
• A refund for the affected product
• A partial refund when appropriate
• Another reasonable resolution agreed to in writing

The appropriate remedy will depend on the nature of the problem, product availability, fulfillment-provider review, and applicable law.

Replacement products are generally sent to the shipping address associated with the original order unless another address is approved in writing.

Do Not Return Products Without Authorization

Do not mail or return a product unless we provide written return instructions.

The return address printed on a shipping label may belong to a print provider or fulfillment facility that does not accept or process customer returns.

Products mailed without authorization may be refused, donated, destroyed, or otherwise become unrecoverable.

Damaged or defective products generally do not need to be returned unless we specifically request a return.

Return Shipping Costs

When we authorize a return because of a confirmed production error, damaged product, incorrect product, or other issue for which we are responsible, we will provide instructions concerning return shipping.

Do not purchase return postage or ship a product expecting reimbursement without receiving written authorization first.

Unauthorized shipping expenses are not guaranteed to be reimbursed.

Refunds

Approved refunds are issued through Shopify to the original payment method used for the order.

Refunds are generally issued in the currency used to complete the purchase.

We cannot issue a refund to a different credit card, bank account, payment service, or person.

After a refund is issued, your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.

We do not control the processing times of banks, card issuers, or payment providers.

Shipping Charges

Original shipping charges are generally non-refundable unless:

• The complete order was damaged or incorrect
• The order was cancelled before production and shipment
• We approve a shipping refund in writing
• Applicable law requires a refund

Additional shipping costs caused by an incorrect or incomplete address supplied by the customer are not generally refundable.

Missing or Lost Packages

Missing, delayed, lost, returned, or undeliverable packages are governed primarily by our Shipping Policy.

A replacement or refund is not guaranteed when:

• The customer supplied an incorrect or incomplete address
• The carrier confirms delivery to the supplied address
• The package was refused or left unclaimed
• The package was lost after confirmed delivery

Contact us with your order number and tracking information so that we can review the circumstances.

Sale and Promotional Products

Sale, discounted, or promotional products remain subject to this Refund & Return Policy.

A reduced price does not eliminate your right to report a damaged, defective, misprinted, or incorrect product.

However, a sale or promotional product is not returnable solely because the customer changes their mind, orders the wrong size or color, or later finds a different price.

Gift Cards and Digital Products

Gift cards, downloadable files, digital products, and electronically delivered content are generally non-refundable after delivery or redemption, except where required by law or where the product was not delivered as described.

Fraudulent or Abusive Claims

We may deny a claim that appears fraudulent, abusive, materially incomplete, duplicated, altered, or inconsistent with available order and delivery records.

We may request additional photographs, video, packaging, shipping information, identity verification, or other reasonable evidence before approving a remedy.

Nothing in this section limits a legitimate consumer claim or any right that cannot legally be waived.

Mandatory Consumer Rights

This policy does not limit any consumer right, warranty, remedy, cancellation right, or return right that cannot legally be excluded or restricted.

Where applicable law provides greater protection than this policy, the legally required protection will apply.

Changes to This Policy

We may update this Refund & Return Policy to reflect changes in our products, fulfillment providers, production methods, business operations, platform requirements, or legal obligations.

Revised terms will be posted on this page with a new “Last updated” date.

The policy in effect when an order is accepted will generally govern that order, except where a later change is required by law or provides greater protection to the customer.

Contact Us

To report an order problem or request assistance, contact:

POST MODERN SOCIETY®
Email: thesignal@postmodernsociety.com

Include your order number and all requested photographs when contacting us about an existing order.